FAQ

How long will my order take?
We aim to process all orders on the day that they are placed. During busy periods like Sales and Christmas they may take a little longer but depending on which shipping method you have chosen most orders should reach you within 7 working days. If you haven’t received it by then please contact us on customerservice@twinkledust.co.uk
Can you send out to a different delivery address for a gift?
Of course we can! You can rely on us to send out a gift for you and we will email your invoice to you so its not added to the package. Please add your personal greeting or message at checkout and we will handwrite on a card to add to your gift.
Are your clothes all made in the UK?
Yes! We are very passionate about keeping it British. Our materials are printed here in the UK with baby safe water-based inks, and using OEKO-TEX cotton. They are also manufactured here.
What happens if I order and it’s the wrong size?
That’s not a problem at all, as long as you send it back to us in the same condition as you have received it we will happily exchange it for a different size within 14 days. Please take a look at our returns policy.
Do you accept International Orders?
Yes we do! Please take a look at International delivery prices on the delivery page.
Can I shout to the world how great Twinkledust is when my child is wearing your clothing?
This is an absolute MUST! Please do and tell all your friends and family too and send us your pictures to feature on our website!