Privacy, Terms & Conditions

Twinkledust.co.uk (the website) is the UK website for Twinkledust Ltd.

General email: customerservice@twinkledust.co.uk

Website: www.twinkledust.co.uk

Company Number: 10684415

VAT Number: 270906696

These terms and conditions are between you (the purchaser) and Twinkledust Ltd (the Company). They do not affect your rights under statutory law. The terms of service are also governed by and construed in accordance with UK law.

Using the website indicates that you accept the terms and conditions as set out below.

We, the Company, (Twinkledust Ltd) may revise these terms and conditions from time to time and it is your responsibilty to revise them.

When you order from the Company via our website www.twinkledust.co.uk you will receive an email acknowledgement.

Our acceptance of an order (Purchase contract) will take place when we dispatch the order, even if immediate payment has been obtained.

We may refuse an order in the absence of available goods, or if there is a pricing,  or a description error, or if payment has not been authorised.

The company reserves the right to change pricing at any time.

Promotion and discount codes must be applied at the checkout. They will only be applied to full price items and not to Sale or reduced price items.  Unless you obtain a specific shipping code, the promotion/discount code will be excluded from shipping costs.

Twinkledust Ltd reserves the right to cancel any promotion/discount codes at any time.

Your order will be delivered to the ‘Delivery Address’ you itemised when submitting the order. If you require delivery to a different address there may be an additional cost. We will not be liable for any items not received due to you giving us a wrong address.

We aim to deliver all UK orders within 7 working days, however, during busy periods we cannot guarantee this. Please select Next Day or Express delivery service if you require the items by a certain date.

If you would like to cancel an order for any reason you can notify us by telephone or email customerservice@twinkledust.co.uk before we have dispatched the items to you.

If you would like to return/exchange any items please do so by 14 days of the date you have received the items. We reserve the right to cancel your order at any time and issue a full refund.

The returned/exchanged item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post. Always make sure you get a proof of postage.

DATA PROTECTION

We keep no record of any credit card details or payment details. We only keep personally identifiable information which is covered under the privacy law. (Data Protection Act 1998)

Photos sent in to Twinkledust Ltd Instagram account must comply with child protection guidelines and we can refuse to put any pictures on Twinkledust Ltd social media or website; or remove them at any given time. Please make sure children are fully clothed and do not add any personal information about them on the photo. By sending in a photo of your child you are permitting Twinkledust Ltd to upload these for promotional purposes only on the Twinkledust Ltd social media or website.

Twinkledust Ltd will not be held responsible if for any reason our website has any technical issues and  as a result you cannot make a purchase at the time. We will make every effort to ensure we are back operational as soon as possible.

Privacy Policy

Twinkledust Ltd do not store any credit card or payment details. We do hold personal information such as email addresses, home addresses, contact information etc. We do not sell any information!

Read our full website privacy policy here

We (Twinkledust Ltd)  do use your information for our own marketing and statistical data, processing your orders and contacting you. If you have sent any photos to the company you are permitting Twinkledust Ltd to use them for promotional, marketing and social media.

It is your responsibility to inform us if your information is outdated; or if you wish Twinkledust Ltd to retract your information.

You also have the right to request to see what personal information we hold for you.

You may contact us below at;-

  • Twinkledust Ltd
  • 11 Admirals Walk
  • Wivenhoe
  • Essex
  • CO7 9SZ

Or email us at customerservice@twinkledust.co.uk

TWINKLEDUST

Definition: A sprinkle of magic and a kiss on tippy toes puts the twinkle in their eye and a giggle that’s never forgotten.